My Dalaman Transfer Privacy Policy

1. Introduction and Scope

My Dalaman Transfer respects the privacy of passengers, website visitors, travel-agency contacts, drivers, suppliers and other individuals whose personal data may be processed in connection with our transportation and related services.

This Privacy Policy explains which personal data we collect, how and why we use it, the parties with whom it may be shared, how long it may be retained, the safeguards we apply and the rights available to individuals.

This policy applies to personal data processed through mydalamantransfer.com, booking and contact forms, email, telephone, WhatsApp, customer-support communications, transfer operations and related business processes.

2. Data Controller and Contact Details

The data controller responsible for the processing described in this policy is:

Privacy, access, correction, deletion, objection and other personal-data requests may be submitted using the contact details above. We may request reasonable identity verification before acting on a request.

3. Personal Data We May Collect

Depending on how you use our website and services, we may process the following categories of personal data:

• Identity and contact data: name, surname, email address, telephone number, WhatsApp number and passenger contact details.
• Booking and journey data: pickup and drop-off addresses, travel date, pickup time, flight number, passenger number, luggage information, vehicle preference, booking reference, hotel or accommodation details and special journey instructions.
• Payment and transaction data: payment method, transaction status, amount, currency, invoice details and limited payment-related information. Full payment-card information may be processed directly by an authorised payment provider rather than stored by us.
• Communication data: emails, contact-form messages, WhatsApp messages, call details, support requests, complaints, feedback and correspondence.
• Technical data: IP address, browser type, device information, operating system, referring page, access time, cookie identifiers, security logs and website interaction data.
• Business-partner data: company name, business contact details, website, business type, expected booking volume, service interests and partnership correspondence.
• Driver and supplier data: professional contact details, vehicle information, assignment details, operational status and location information where necessary for the provision and monitoring of transportation services.
• Optional or special-request data: child-seat requirements, accessibility information and other information voluntarily provided for a journey. Please avoid providing sensitive personal data unless it is genuinely necessary.

4. How We Collect Personal Data

Personal data may be collected through the following channels:

• Directly from you when you request a price, make a booking, complete a form, contact support, apply for a partnership or communicate with us.
• From a passenger, agency, hotel, tour operator or another person making a reservation on your behalf.
• Automatically through website technologies, server logs, cookies and security systems.
• From airlines, flight-information providers, mapping providers, payment providers, drivers, transportation partners or other service providers where necessary for the service.
• From public or professional sources when conducting legitimate supplier, agency or business-partner checks.

5. Purposes and Legal Grounds for Processing

We process personal data only where a lawful basis is available. Processing purposes may include:

6. Parties With Whom Data May Be Shared

We may share only the data reasonably necessary for the relevant purpose with:

• Assigned drivers, fleet operators and transportation suppliers.
• Travel agencies, tour operators, hotels, booking platforms or business partners involved in your reservation.
• Payment processors, banks, accounting providers and fraud-prevention services.
• Website hosting, email, SMTP, cloud, analytics, mapping, route-planning and other technology providers.
• Customer-support, communication and messaging providers.
• Professional advisers, insurers, auditors and legal representatives.
• Police, courts, regulators, tax authorities and other competent public authorities where disclosure is legally required.
• A buyer, successor or relevant adviser in connection with a merger, restructuring, sale or transfer of all or part of the business, subject to appropriate confidentiality safeguards.

Service providers are expected to process personal data only for authorised purposes and to apply appropriate confidentiality and security measures.

7. International Data Transfers

Some technology, communication, payment, booking or cloud-service providers may process data in countries outside Türkiye or outside the country in which you reside.

Where an international transfer is subject to legal restrictions, we seek to use an available lawful transfer mechanism and appropriate safeguards required by applicable data-protection law.

The exact mechanism may depend on the recipient country, the service provider and the applicable legal framework.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including service performance, support, dispute resolution, fraud prevention, accounting, tax and legal obligations.

Retention periods may differ by data category. Booking and financial records may need to be retained for statutory periods, while marketing data is retained until consent is withdrawn, an objection is accepted or the data is no longer required.

When retention is no longer necessary, personal data is deleted, destroyed, anonymised or made inaccessible in accordance with applicable requirements and technical capabilities.

9. Data Security

We apply reasonable technical and organisational safeguards appropriate to the nature of the data and processing risks. These may include:

• Access controls and role-based authorisation.
• Secure hosting, software updates and system monitoring.
• Encrypted connections where supported.
• Backups and incident-response procedures.
• Confidentiality requirements for authorised staff and suppliers.
• Data minimisation and restricted access to booking information.

No method of internet transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security, but we take reasonable steps to reduce foreseeable risks.

10. Cookies and Similar Technologies

Our website may use necessary cookies to operate booking forms, protect security, remember preferences and maintain sessions.

Subject to your choices and applicable law, analytics or marketing technologies may also be used to understand website performance and improve communications.

You can control many cookies through your browser settings. Disabling necessary cookies may prevent parts of the website or booking process from functioning correctly.

Where a separate Cookie Policy or cookie-management tool is provided, it forms part of this Privacy Policy.

11. Children and Passenger Data

Bookings may include information about child passengers where necessary for transportation, passenger capacity or a child-seat request.

A parent, guardian or authorised adult should provide information concerning a child. We do not knowingly invite children to create independent website accounts or submit booking forms without appropriate adult involvement.

Please provide only the minimum information necessary for the journey.

12. Your Data-Protection Rights

Depending on the applicable law and circumstances, you may have the right to:

• Learn whether your personal data is being processed.
• Request information about the processing and obtain access to relevant personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion, destruction or anonymisation where legal conditions are met.
• Request restriction of processing in applicable circumstances.
• Object to certain processing, including direct marketing.
• Withdraw consent where processing is based on consent. Withdrawal does not affect the lawfulness of prior processing.
• Request data portability where the right applies.
• Request information about recipients to whom corrected or deleted data has been notified where legally required.
• Object to a decision producing legal or similarly significant effects where it is based solely on automated processing, if applicable.
• Submit a complaint to the competent data-protection authority or pursue available legal remedies.

13. How to Submit a Privacy Request

Send your request to info@mydalamantransfer.com and use the subject line “Personal Data Request”. You may also contact us through the telephone or WhatsApp number shown on this page.

Please state your name, contact details, relationship with My Dalaman Transfer, booking reference where relevant, the right you wish to exercise and enough detail for us to understand the request.

We may request additional information to verify identity, protect personal data and prevent unauthorised disclosure. Requests are handled within the period required by applicable law.

A request is normally processed without charge. A reasonable fee may be permitted where a request is manifestly unfounded, excessive or repetitive, subject to applicable law.

14. Third-Party Websites and Services

Our website may contain links to external websites, payment systems, maps, messaging services, review platforms or social-media pages.

We do not control the privacy practices of independent third parties. Their own terms and privacy notices apply when you use their services.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect legal, operational, technical or service changes.

The latest version will be published on this page with an updated revision date. Material changes may also be communicated through another appropriate channel where required.

Please review this page periodically.

16. Contact Us

For questions about this Privacy Policy, the processing of your personal data or the exercise of your rights, contact My Dalaman Transfer using the details below.