My Dalaman Transfer Terms & Conditions

1. General Provisions

These Terms and Conditions govern access to mydalamantransfer.com and the booking and use of private transfer, airport transportation, group transportation, private-tour and related services supplied or arranged under the My Dalaman Transfer brand.

By submitting a booking, using the website, accepting a quotation or receiving a confirmed service, the customer confirms that they have read, understood and accepted these Terms and Conditions together with the Privacy Policy.

If a booking is made on behalf of another passenger, the person making the booking confirms that they are authorised to accept these terms on behalf of all passengers included in the reservation.

2. Company and Contact Information

The company may use its own vehicles, employed or contracted drivers, fleet partners or authorised transportation suppliers to perform a confirmed service.

3. Services Covered

Services may include:

• Private airport transfers to and from Dalaman Airport and supported regional destinations.
• Hotel, villa, resort, marina, port, bus-station and private-address transportation.
• One-way and return transfers.
• Private minivan, minicoach and group transportation.
• Private tours, day-driver services and custom transportation requests.
• Travel-agency, hotel, tour-operator and corporate transportation services.

Service availability depends on route coverage, booking time, passenger and luggage requirements, vehicle availability, legal operating conditions and operational capacity.

4. Booking and Confirmation

• The customer must provide accurate passenger, contact, route, date, pickup time, flight, luggage and accommodation information.
• A booking reference or automated acknowledgment does not necessarily mean that every requested detail has been operationally accepted.
• A reservation is confirmed when the company issues a final confirmation or otherwise clearly accepts the booking.
• The company may reject a booking when the route is unavailable, the information is incomplete, the requested vehicle is unsuitable, operational capacity is unavailable or the request cannot be performed legally or safely.
• Bookings should normally be submitted at least 8 hours before pickup. Shorter-notice requests may be accepted only when operationally possible.
• The customer is responsible for checking all confirmation details and immediately reporting any error.

5. Prices and Payment

• The price shown before confirmation applies to the selected route, date, vehicle, passenger count, luggage quantity and trip type.
• Unless expressly stated otherwise, the displayed price is for the selected private vehicle and not per passenger.
• A price may change when the route, destination, date, time, vehicle class, passenger count, luggage, waiting time or requested extras are changed.
• Available payment methods may include cash to the driver, bank transfer, online payment or another method shown in the booking confirmation.
• Where cash payment is selected, the confirmed amount must be paid directly to the driver in the stated currency.
• The company may cancel or withhold confirmation where required payment has not been completed by the applicable deadline.

6. Booking Changes

• Change requests must be submitted using the contact details shown on the website and must include the booking reference.
• A requested change is not valid until the company confirms the revised details.
• Changes to the pickup date, time, route, flight, passenger number, luggage or vehicle may affect availability and price.
• The customer must not assume that an airline, hotel, agency or third-party schedule change automatically updates the transfer reservation.
• Requests made close to pickup time may not be possible. In that situation, the original booking remains valid unless the company confirms otherwise.

7. Cancellation and Refund Policy

Unless a different cancellation condition is clearly shown in the booking confirmation, the following standard policy applies:

Refunds are made only to the original payer or original payment method unless another lawful arrangement is expressly approved.

Payment-provider, bank or exchange-rate differences outside the company’s control are not reimbursed unless required by law.

8. Complimentary Waiting Time

The following standard complimentary waiting periods apply unless different terms are shown in the booking confirmation:

Flight-related waiting applies only where the customer has provided a correct and trackable flight number.

When passengers arrive on different flights under one booking, the customer should provide the flight that determines the actual pickup time.

Additional waiting is subject to driver availability and may require an extra fee. The driver is not required to wait beyond the complimentary period unless the company confirms the extension.

9. Airport Pickup and Flight Delays

• The customer must provide the correct airline and flight number.
• The company may monitor available public or partner flight information, but cannot guarantee the accuracy of third-party flight data.
• The passenger must follow the meeting instructions in the confirmation and keep the supplied telephone number available.
• If the passenger cannot locate the driver or meeting representative, they must contact the operations team before leaving the agreed meeting point or arranging alternative transport.
• Where a flight is significantly delayed, diverted or cancelled, the company will attempt to rearrange the service subject to driver and vehicle availability.
• A major schedule change may require a revised booking, vehicle or price.

10. Passenger No-Show

A passenger no-show occurs when the passenger is not present at the agreed pickup point by the end of the complimentary or separately agreed waiting period and cannot be located.

• The driver and operations team may attempt to contact the passenger using the booking contact details.
• The passenger must ensure that the supplied mobile number is switched on, reachable and suitable for international communication.
• When the waiting period ends without contact or passenger arrival, the driver may be released.
• A confirmed passenger no-show is normally non-refundable.
• A no-show dispute must be submitted as soon as possible with the booking reference and any supporting evidence.

11. Driver Delay or Driver No-Show

If a driver is delayed, the company will attempt to notify the passenger and provide an updated arrival estimate.

If the assigned service cannot be performed, the company may provide a replacement vehicle, arrange an alternative supplier or refund the affected transfer amount.

The customer should contact the operations team before independently arranging another vehicle, except where immediate action is reasonably necessary.

12. Passengers, Luggage and Vehicle Capacity

• The customer must declare the correct number of passengers, suitcases, carry-on bags, pushchairs, wheelchairs, sports equipment, musical instruments, pet carriers and oversized items.
• The selected vehicle must have sufficient legal and safe capacity for all passengers and luggage.
• A suitcase or additional item not declared during booking may be refused when it cannot be carried safely.
• If additional passengers or luggage require a larger vehicle, the company may charge the price difference or arrange an additional vehicle at the customer’s cost.
• The driver is not required to overload a vehicle or transport items that would breach safety, legal or vehicle-capacity limits.

13. Children, Child Seats and Special Assistance

• Children must be included in the total passenger number.
• Child seats or booster seats must be requested in advance and are subject to availability, vehicle compatibility and any stated extra fee.
• The responsible adult must ensure that children remain appropriately supervised throughout the journey.
• Accessibility requirements, foldable wheelchairs or mobility equipment should be described before confirmation so that a suitable service can be reviewed.

14. Passenger Conduct and Safety

• Passengers must behave respectfully toward the driver, staff, suppliers and other passengers in their group.
• Passengers must not distract the driver, interfere with safe driving or attempt to enter or leave a moving vehicle.
• Smoking, illegal substances, abusive behaviour, threats, harassment and deliberate vehicle damage are prohibited.
• Food and drink may be restricted where there is a risk of damage or contamination.
• The company or driver may refuse or terminate a service where passenger behaviour creates a safety, legal or operational risk.
• The customer is responsible for the cost of deliberate or negligent damage, extraordinary cleaning or contamination caused by passengers, animals or luggage.

15. Animals and Special Items

Animals, bicycles, surfboards, large sports equipment and unusual items must be declared before confirmation.

Animals may need to travel in a suitable carrier and remain under the responsibility of the passenger.

The company may refuse an item that cannot be transported legally, safely or without unreasonable risk to the vehicle.

16. Private Tours and Custom Transportation

• Tour inclusions are limited to the services expressly listed on the relevant tour or confirmation page.
• Entrance tickets, meals, guides, activities, parking and local charges are included only when clearly stated.
• Itineraries may be affected by traffic, weather, road closures, opening hours, local restrictions or force majeure.
• Reasonable itinerary changes may be requested, but additional distance or time may require an extra charge.
• The driver is not automatically a licensed tour guide unless guide service is specifically included.

17. Force Majeure

The company is not responsible for failure or delay caused by events reasonably outside its control, including severe weather, natural disaster, fire, flood, strike, demonstration, road closure, accident, terrorism, war, public-authority restriction, epidemic, system outage, fuel disruption or major transport interruption.

Where possible, the company may offer an alternative arrangement, credit, rescheduling or refund appropriate to the affected service and the circumstances.

18. Liability

• Nothing in these terms excludes liability that cannot legally be excluded.
• The company is responsible for providing or arranging the confirmed service with reasonable care and skill.
• The company is not liable for indirect, consequential or business losses that were not reasonably foreseeable at the time of booking.
• The company is not responsible for loss caused by inaccurate customer information, passenger delay, prohibited conduct, undeclared luggage, missed connections or independent third-party services.
• The customer remains responsible for personal belongings unless loss or damage is directly caused by proven negligence for which liability cannot lawfully be excluded.
• Where permitted by law, the company’s total liability connected with a booking is limited to the amount paid for the affected service, except in cases of fraud, wilful misconduct, gross negligence, personal injury or another liability that cannot be limited.

19. Website Use

• The website must not be used for unlawful, fraudulent, abusive or disruptive activity.
• Users must not attempt unauthorised access, distribute malware, scrape protected content, interfere with security systems or misuse booking forms.
• Website content, design, logos, text, software and business information may be protected by intellectual-property rights.
• The company may suspend, change or withdraw website functionality for maintenance, security, legal or operational reasons.

20. Privacy and Communications

Personal data is processed in accordance with the My Dalaman Transfer Privacy Policy.

The customer authorises the company to share necessary booking and contact details with the assigned driver, fleet partner, travel agency, hotel or operational supplier involved in the service.

Operational communication may be sent by email, telephone, SMS or WhatsApp using the details supplied during booking.

21. Complaints and Service Issues

• Urgent pickup issues should be reported immediately using the operations contact details.
• Non-urgent complaints should be submitted with the booking reference, passenger name, journey date and supporting information.
• The company must be given a reasonable opportunity to investigate and respond.
• Submitting a complaint does not automatically create a right to a refund or compensation.

22. Governing Law and Disputes

These Terms and Conditions are governed by the laws of the Republic of Türkiye, subject to any mandatory consumer-protection rules that apply to the customer.

The parties should first attempt to resolve a dispute through direct written communication.

Where a dispute cannot be resolved, the competent consumer authority, arbitration body or court will be determined in accordance with applicable Turkish law and mandatory jurisdiction rules.

23. Changes to These Terms

The company may update these Terms and Conditions to reflect legal, operational, technical or service changes.

The terms applicable to a confirmed booking are normally those in effect when the booking was accepted, unless a later change is required by law or agreed with the customer.

The latest version will be published on this page with the revision date.

24. Contact

Questions about these Terms and Conditions or an existing booking may be sent using the contact details below.